I received the wrong item

If you have received the wrong item, you have come to the right place. Please fill out the form below so that we can check where the error lies. We also make mistakes sometimes; it can happen, but it's not the end of the world. In 99% of all orders, the correct goods are sent out. Of course, it's annoying for you and for us, but we'll find a solution for everything. We're really sorry if you received the wrong goods.

Top questions at a glance

Returns: I want to return something

If you wish to return all or part of your order and you're from the EU 🇪🇺, please check our returns portal.

For returns from Switzerland 🇨🇭 and Liechtenstein 🇱🇮, use this returns portal.

How can I pay for my order?

We offer a wide range of secure payment methods:

online payment methods

PayPal, KLARNA, Google Pay, Apple Pay and Shop Pay.

Credit cards

You can also pay with the major credit cards VISA, MasterCard and American Express. In this case, the payment is secured using the 3D-Secure method. If we have any reason to suspect fraudulent ordering, we will automatically cancel the payment.

How can I pay for my order?

How do I report a damaged order?

We take care to ensure that our packaging is secure and appropriate, with sufficient filling material. In addition, our boxes are automatically tailored to the size of the contents so that they do not slip around in the package.

If your package has nevertheless arrived damaged, please report it here so that we can help you as quickly as possible.

To the form!

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

My package has not arrived.

I am missing something from my order. I am missing something from my order

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

I am missing something from my order.

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